Return Policy

Overview

This Return Policy outlines the terms and conditions for returns, refunds, and exchanges related to services provided by Kholvexxshol. Please read this policy carefully before making any requests.

As a provider of informational content and guidance related to allergy-friendly indoor plants and air purification, our return policy applies to digital services, consultations, and informational products.

Digital Content and Services

Since we primarily provide informational content and guidance through our website, most of our services are delivered digitally. Please note the following:

  • Free informational content on our website is provided as-is and is not subject to returns or refunds.
  • Any paid digital services or consultations are subject to the terms agreed upon at the time of purchase.
  • Refund requests for digital services must be made within 14 days of purchase, provided the service has not been fully utilized.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

  • The refund request is made within the specified time frame (typically 14 days from purchase)
  • The service or product has not been fully consumed or utilized
  • The request is made in good faith and for legitimate reasons
  • Any applicable terms and conditions have been followed

Refund Process

To request a refund, please follow these steps:

  1. Contact us via email at contact@kholvexxshol.world or through our contact form
  2. Provide your order details, including order number (if applicable) and date of purchase
  3. Explain the reason for your refund request
  4. Wait for our response, which will typically be provided within 5-7 business days

Once your refund request is approved, we will process the refund to your original method of payment within 10-14 business days.

Non-Refundable Items

The following items or services are generally not eligible for refunds:

  • Fully consumed or completed services
  • Customized or personalized content created specifically for you
  • Services that have been accessed or downloaded beyond a reasonable trial period
  • Any services where refunds are explicitly excluded in the terms of sale

Exchanges

We do not typically offer direct exchanges for digital services. However, if you are unsatisfied with a service, you may be eligible for a refund, which you can then use to purchase a different service if desired.

Cancellation Policy

If you wish to cancel a service before it has been delivered or fully utilized, you may be eligible for a full or partial refund depending on the stage of service delivery. Cancellation requests should be made as soon as possible.

Disputes and Complaints

If you have a complaint or dispute regarding a refund or return, please contact us directly. We are committed to resolving any issues fairly and promptly. We will work with you to find a satisfactory resolution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our return and refund practices.

Contact Us

If you have any questions about this Return Policy or need to request a refund, please contact us:

Email: contact@kholvexxshol.world
Address: 2 Martha Pl, Larkhall ML9 2RA, United Kingdom
Phone: +44 7425 201369